Return & Exchange FAQs

Q1: What does the return and exchange policy mean at B.TECH?

Q2: Can I modify or cancel my order after purchase?

Q3: What are the conditions for exchanging or returning products?

Q4: What should I do if I receive a defective product or change my mind? How do I return the product?

Q5: What are the conditions for exchanging or returning defective products?

Q6: Who is responsible for product defects?

Q7: What is meant by products in the same condition as purchased (first sort condition)?

Q8: What if I lost the original packaging in which I received the product, how can I return it?

Q9: What happens if I receive the wrong product, how can I return it?

Q10: What are the conditions for exchanging or returning a defective product under B-Tech's warranty?

Q11: What should I do after notifying you about a defect?

Q12: How can I exchange or return the product after receiving the technical report?

Q13: Can B.TECH refuse a request for an exchange or return?

Q14: How will the product price be refunded?

Q15: Can I exchange the product for another one?

Q16: Can I return personal care products?

Q17: What happens if I don't inspect the product before receiving it?

َQ18: When does the right to exchange or return no longer apply?

Q19: What are the procedures to follow for returning or exchanging a defective product?

Q20: Do I need to return the free gift received with the product when returning it?

Q21: What types of products are eligible for return?

Q22: What is the return period for these products?

Q23: What conditions must be met for a successful return process?

Q24: What about products with technical defects?

Q25: What happens if I cannot provide the original packaging or accessories?

Q26: What about products with technical defects?

Q27: What is the return policy for computers, laptops, tablets, and mobile phones?

Q28: What are the return conditions for computers and laptops?

Q29: Are there any special procedures before returning electronic devices?

Q30: How can I recover the amount paid?